Shipping policy

Thank You for Choosing ShopMollyGreen – Our Shipping Policy

At ShopMollyGreen, we strive to offer a clear, reliable, and stress-free shipping experience for every customer throughout the United States. Please take a moment to review our shipping guidelines below to understand how your order will be handled and delivered.

1. Shipping Availability

Currently, we provide shipping services across the United States. For customers located outside the U.S., please reach out to us directly to confirm international delivery options and applicable rates.

2. Order Handling Time

All orders are prepared for shipment within 1–3 business days (Monday through Friday, excluding public holidays). Processing periods may be slightly extended during holiday seasons or promotional events.

3. Estimated Delivery Timelines

Once dispatched, standard U.S. shipping usually takes between 3 to 7 business days. Delivery times may differ based on your location, weather conditions, and courier performance.

4. Shipping Charges

Shipping fees are automatically calculated during checkout. The cost is based on your location, selected shipping method, and the total weight of your items.

5. Tracking Your Order

After your package has been shipped, you’ll receive an email confirmation containing a tracking number. This allows you to monitor your shipment’s progress directly through the courier’s website.

6. Partial Shipments

In certain cases, we may send items separately due to inventory distribution or product availability. Each parcel will include its own tracking information.

7. Potential Shipping Delays

We are not liable for delays caused by adverse weather, courier disruptions, customs checks, or other uncontrollable factors. However, we will do our best to assist you in resolving any such issues as quickly as possible.

8. Address Accuracy

Please verify that your shipping address is complete and correct before submitting your order. We cannot be held responsible for lost packages due to incorrect address information. Reshipment may require an additional fee.

9. Missing or Misdelivered Packages

If your tracking shows "Delivered" but you haven’t received the package, or if your parcel hasn’t arrived within 14 days of the shipping date, contact us within 5 business days. We’ll work with the courier to investigate. Claims submitted after this timeframe may not qualify for a refund or replacement.

10. Damaged Packages

If your order arrives damaged, please take clear photos of both the packaging and the products, and contact us within 48 hours of receipt so we can address the issue promptly.

11. Shipping Partners

We ship through trusted logistics providers including USPS, UPS, FedEx, and DHL. The courier for your order will be chosen based on optimal speed and efficiency.

12. Shipment Confirmation

Once your order has been dispatched, you’ll receive an automated email confirmation with a tracking number and expected delivery date.

13. Shipping Support

For any questions or concerns related to shipping, don’t hesitate to reach out:

Email: Support@shopmollygreen.shop

Phone: +1 (956) 888-7810

Hours: Monday to Friday, 9:00 AM – 5:00 PM CST