Return Policy

At ShopMollyGreen, your satisfaction is our priority. If you are not completely happy with your purchase, please review our return and refund policy below.

  1. Return Eligibility and Conditions

  • Returns are accepted within 30 calendar days from the date of delivery.

  • Items must be returned in original, unused, and unwashed condition with all tags and packaging intact.

  • For hygiene reasons, bras, underwear, and other intimate apparel can only be returned if defective or damaged on arrival.

  • Final sale items, personalized products, and gift cards are non-returnable.

  • Keep your order confirmation as proof of purchase.

  1. How to Initiate a Return

  • Contact us at Support@shopmollygreen.shop with your order number, item details, and reason for return.

  • We will provide return instructions and the shipping address.

  • Customers usually pay for return shipping unless the item was defective or sent incorrectly.

  1. Return Shipping Guidelines

  • Use a trackable shipping method and consider shipping insurance.

  • Package items securely to prevent damage during return shipping.

  1. Refund Process and Timeline

  • After receiving and inspecting your return, we will notify you of approval via email.

  • Once your return is received and inspected, refunds are typically processed within 3–5 business days.
    You’ll receive an email confirmation once the refund is issued. Depending on your bank, it may take 5–10 business days for the funds to appear in your account.

  • Original shipping fees are non-refundable unless the return is due to our error

  1. Exchanges

  • We do not offer direct exchanges. Please return the item and place a new order.

  1. Damaged, Defective, or Incorrect Items

  • Contact us within 7 calendar days of delivery if you receive damaged, defective, or wrong items.

  • Provide your order number and photos of the issue.

  • We will arrange a replacement or refund and cover return shipping costs.

  1. Contact Information

For questions or assistance:

Email: Support@shopmollygreen.shop
Phone: +1 (956) 888-7810 (Mon–Fri, 9 AM – 5 PM CST)
Address:315 W University Dr, Edinburg, TX 78539, USA

Thank you for shopping with ShopMollyGreen. We appreciate your trust and are here to provide quality products and service.